IKEA Return, Refund & Exchange policy

Return Policy

Within 365 days of your purchase, you can return new, unopened items along with your proof of purchase for a complete refund if you’re not happy with your IKEA purchase.Open products can also be returned for a complete refund within 180 days of purchase, together with your proof of purchase.

Market-specific removal and pickup services are provided at consumers’ residences. Should the Pick-up service be accessible in your location, kindly deliver your item to your garage, covered porch, or doorway.

Custom countertops, cut fabric, plants, and as-is things are not returnable. If your merchandise is discovered to be unclean, discolored, damaged, or altered from its original condition when acquired, we are unable to issue a refund or exchange it. For any inconvenience, we sincerely regret.

The key points of IKEA’s return policy are:

  • Most new, unopened items are returnable within 365 days after purchase as long as you provide a legitimate proof of purchase (receipt or IKEA Family card).
  • Items that have been used or opened may also be returned in a fair amount of time provided they are in excellent condition.
  • IKEA makes it easy to find the ideal match for your home by offering complete refunds or exchanges for qualified items.

The extended period of IKEA’s return policy is one of its best qualities. IKEA allows returns on the majority of new and unopened items for a full year, in contrast to many other stores who have stringent 30- or 60-day return policies. Because of this flexibility, you won’t feel rushed to make a decision on whether a product will actually fit your area because you may take your time.

Return Policy IKEA India

  1. Return or exchange the item within 60 days of the purchase date.
  2. Members of the IKEA family: Exchanges or returns accepted within 90 days following the date of purchase
  3. Circular Hub customers have seven days from the date of purchase to return or exchange their items.
  4. The following items cannot be exchanged or returned:   
    • Cut Textiles
    • Articles about Food
    • Plants
    • bespoke worktops
  5. You and your new mattress need some time to get acclimated to one another. We offer you a maximum of 30 days to ensure compatibility for this reason. Just return and select a different mattress if the chemistry isn’t perfect. We need you to use the mattress for at least 30 days in order to be eligible for a mattress change.
  6. During these ninety days, we will exchange the mattress once (from the date of purchase). Please make sure the mattress you wish to swap is clean, hygienic, and unstained—that is, it hasn’t been changed from its original state.
  7. You can only exchange a mattress that you have chosen from our entire pricing range. If the new mattress costs more, you will have to pay the difference; if the mattress you choose costs less, you will get a refund on an IKEA gift card.

Return Policy for Online Purchases

  • Customers can visit their local IKEA store or get in touch with the Customer Support Center (8 am – 10 pm) for online order returns or exchanges.
  • The customer must phone or chat with the customer support center.
  • For us to start an exchange or refund, consumers must provide us images of the items as well as their invoices, which serve as evidence of purchase.
  • By completing this returns form, customers can also get in contact with the customer support center.
  • We will get in touch with you within a day after receiving the form, and only then will we accept returns or exchanges for the articles.
  • Following which, the appropriate article would be collected from the client’s door.
  • We advise you to package the item precisely in the same condition as you received it if it can be returned.
  • Before the items are accepted for returns or exchanges by our CSC Coworkers and subsequently picked up from the customer’s doorstep, we require customers to share pictures of the items and the proof of purchase (invoice) with our Customer Support Center by completing this returns form.
  • We advise you to package the item precisely in the same condition as you received it if it can be returned.

Return Policy for Store Purchases

  • Customers have two options: go to your neighbourhood IKEA shop and enter via the Returns & Exchanges door.
  • To reach the exchanges and returns desk, follow the signs. As soon as you get there, register to get in line. or give the customer service line a call for additional assistance.
  • If you need to arrange a pickup after your things were delivered from the shop, please get in touch with the Customer Support Center.
  • Keep in mind that after the items are packed in their original packaging according to the given instructions, returns or exchanges will only be permitted if the original packing is preserved.
  • Only the original invoice must be shown in order for returns or exchanges to be handled. Refunds will be made using the original payment method. We ask that the client carry After returns are accepted by IKEA, all reimbursements will be processed within 21 days.

IKEA retains the right to reject requests for refunds in cases:

  • Items are not packaged in their original manner.
  • In the event that the items are not repackaged using the original Flexi box and packaging materials.
  • In the event that, when the return request is made, the articles or products are not in the same condition as the photographs that were given with the Customer Support Center.