Amazon Return, Refund & Exchange policy

• If you receive any applicable products that are defective, missing components or accessories, physically damaged, or not what was described on the product detail page on Amazon.in, you can return them within the applicable return window.
• We may help arrange for a professional to visit your home if you report a problem with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine, or microwave. By using Amazon.in Home Services to place an order, you can arrange for this visit. A resolution based on the technician’s evaluation report will be given, subject to the terms and conditions of Amazon.in Home Services.

• Returns will only be accepted in the following scenarios: the product must be returned in original condition (with the manufacturer’s or brand’s box, user manual, warranty card, and all accessories still in place), not have been damaged while in your possession, and not differ from what was shipped to you.
• Please make sure that you have erased any personally identifiable information from any electronic device you want to return before doing so. Should such information be misused or put to other uses, Amazon will not be held responsible in any way.
• Certain products may not be returnable, such as items that are the result of customer error (e.g., the wrong model or colour was ordered) or product error.

• It is not possible to return items that are designated as “non-returnable” on the product detail page. If, however, an item is sent to you that is damaged, defective, or the incorrect item, we will offer a complete refund or replacement, as appropriate. Before providing a refund or replacement, we might get in touch with you to find out about any damage or product defects. Before providing a refund or replacement, we have the right to inspect the product to determine whether it is damaged or defective.
• A returnable order can be made without any extra information, unless the category-specific policy specifies otherwise.
• Only when the exact same item is stocked by the same seller are products eligible for replacement.
• You would receive a refund if you seek a replacement and the vendor does not supply the exact same item.
• International customers are not permitted to return merchandise. International clients’ orders, nonetheless, are entitled for refunds; however, in order to do so, they must get in touch with customer support within five business days of the delivery date or the projected delivery date.
  Please click this link to learn more about the Amazon Business order return timeframe.
• If it is discovered that customers are abusing the return policy by returning items frequently, cancelling purchases, or refusing to accept them, Amazon retains the right to issue warnings, suspend, ban, and/or terminate the customer accounts in question, as needed.

Conditions for Free Replacement

Items that are in stock with the same seller and fall within the return window will be replaced for free. After the original order is returned, a free replacement order will be issued using normal delivery. Requests for free replacements are accepted provided the following criteria are met:

The items you receive may be physically damaged, missing parts or accessories, mismatched from what was advertised on the product detail page on Amazon.in, or faulty or malfunctioning.

Take note:
For an item that has already been returned and replaced, a free replacement cannot be made.

You can attempt contacting the manufacturer for support if any components or accessories are missing from the unit. Manufacturer contact details are typically located in the paperwork that comes with the item or on the packaging of the item.

You can always return an item for a refund if it isn’t qualified for a free replacement for any reason.

Should your product be “Seller-Fulfilled,” Only when the product is offered by the same vendor may a replacement be made. To seek a refund, please select “Contact Seller” from “Your Orders” if the product is not available from the same seller.

Following the Steps to return an item by Amazon:

Step 1:  Select Returns & Orders from the main menu bar.

Step 2: To return an item, navigate to it and select “Return or Replace items.” Note that only qualifying items are eligible for replacement or refund. Click here to learn more about           our return policy.

Step 3: From the list “What is the issue with the item?” choose the appropriate cause for

            return, then fill in the comments section with more details.

Step 4: You might occasionally be prompted to submit pictures of the product.

Step 5: The same return request can have extra things added to it.

Step 6: Select “Continue.”

Step 7: Select the refund option from the “How can we make it right” menu. Press the

           “continue” button.

Step 8: Decide on the address, time, and day of pickup. That’s all, we have scheduled your

            return. Press “Confirm.”