Return and Exchange Policy
The store allows customers to make returns for unused clothing which is both unwashed and unaltered within thirty days except for products with vendor defects and exchanged items.
The validity period for Credit Note Card/Mobile CN amounts to one year during which fabric costs are provided for tailoring mistakes.
Customers can enjoy free exchange and return processes at the store by submitting their requests within thirty days from purchase date.
The store provides restricted product modification support while refusing all exchanges or returns that happen more than seven days after purchase.
The store needs a written documentation stating approval for accepting damaged goods within seven days of their occurrence.
The store does not accept merchandise exchanges from non-store customers.
Refund Policy:
Trends strives to grant every customer satisfaction through store credit during Return Exchanges. A product can be accepted for Return only if it remains in the exact condition, it was received and free from wear as well as free from washes or changes.
Shop all footwear items back in their original packaging while maintaining complete unworn condition along with minimal sign of wear.
Report all items which are incorrect, damaged or faulted to Trends within seven days from the shipment date. Some customers can acquire partial refunds under specific conditions.
To obtain shop credit for your return you need either a receipt or proof of purchase. Trends retail shops decline to accept dropped-off returns while processing all returns through a standard period of 5-7 business days.
The acceptance of your return will result in either shop credit or an E-Gift card issuance.
REFUSED PACKAGES & RETURNED TO SENDER
The Process of obtaining an order refund exists through carrier failure as well as incorrect delivery addresses and consumer return rejection.
Shop credit reduces the original shipping fee when customers return or their packages are returned. Refunds also become available in such circumstances.
The order system prevents changes so ensure you provide a correct address and appropriate acronyms and route information along with correct street numbers.
All refunds apply only to standard priced items except those in sale sections.
Shipping
Buyers need to pay for returning goods as well as postage fees while refunds do not include shipping expenses. Shipping insurance and trackable services exist but Return is not guaranteed due to these policies.
If you would like to return your item, ship it to:
Trends Inc.
1056 Ashford Ave
San Juan, PR 00907.
Damages and Problems
Revise your order immediately after receipt and notify us of any cases where your package fails to meet delivery requirements.
Our policy dictates that perishable goods and personalized items and personal care products together with customized items cannot be returned.
Our company cannot process returns of gasses or hazardous goods or flammable liquids.
Exclusions and non-refundable Products
Perishable products together with customized items and personal care goods have no return capacity and this exclusion extends to gasses and hazardous items and flammable liquids. Both gift cards and sale items and other specific products cannot be returned to the company.